Frequently Asked Questions

Everything you need to know about ordering fresh, home-style meals in Nairobi.

Help Centre

Common Questions

Below are the most frequently asked questions about our meal delivery service in Nairobi.

PlatePoa is a Nairobi-based meal delivery service that prepares fresh, homemade Kenyan meals every Sunday and Monday. We deliver hearty bowls, pilaus, biryanis, and weekly meal plans directly to your home or office across Nairobi.

You can order directly through our website at platepoa.co.ke/menu. Browse our a la carte menu or choose a weekly meal plan, then proceed to checkout. You can also send us a message on WhatsApp at 0706 632 614 to place your order.

We deliver across Nairobi, including Westlands, Kilimani, Karen, Lavington, Kileleshwa, CBD, South B, South C, Langata, Kasarani, Roysambu, and surrounding areas. If you are unsure about your location, message us on WhatsApp and we will confirm.

Meals are freshly cooked every Sunday and Monday. Delivery is arranged for the same day or the next business day after your order is confirmed. Weekly meal plan subscribers receive their meals at the start of each week.

Our menu includes Classic Chicken Bowl, HomeStyle Beef Pilau, Chicken Biryani, Vegetable Curry, grilled meats, and more. We also offer weekly meal plans with 3-day and 5-day options featuring a balanced mix of our best dishes.

Individual meals start from KES 350. Weekly meal plans offer better value: our 3-day plan is KES 1,500 per week and our 5-day plan is KES 2,400 per week. Delivery within Nairobi is included in the price.

All meals are cooked fresh every Sunday and Monday. We do not freeze or pre-pack meals. Each dish is prepared from scratch using ingredients bought that week, then delivered chilled so you can heat and enjoy at your convenience.

Yes. When you order a weekly meal plan, you can choose your preferred dishes from our current menu. Simply let us know your preferences via WhatsApp or during checkout and we will tailor your plan.

We accept M-Pesa, bank transfer, and card payments. M-Pesa is the fastest option — just send payment to our Till Number and confirm on WhatsApp. All payment details are provided during checkout.

Yes. You can pause or cancel your weekly meal plan at any time. Just let us know at least 24 hours before your next delivery date via WhatsApp or email and we will handle it immediately.

We offer vegetarian and low-oil options on our menu. If you have specific dietary needs such as gluten-free, halal, or allergen requirements, message us on WhatsApp and we will do our best to accommodate you.

You can reach us via WhatsApp at 0706 632 614, email at info@platepoa.co.ke, or call us directly. Our team responds within a few hours during business days. You can also visit our contact page for more details.