0706 632 614

Privacy Policy

How PlatePoa protects your personal information.

Last updated: July 2026

1. Introduction

Welcome to PlatePoa ("we", "our", "us"). We operate a meal delivery service in Nairobi, Kenya, accessible at platepoa.co.ke. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website, place orders, or interact with our services.

By using the PlatePoa website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect the following types of personal information to provide and improve our meal delivery services:

  • Personal Identification: Name, email address, and phone number when you create an account or place an order.
  • Delivery Information: Delivery address, building details, and any special delivery instructions you provide.
  • Payment Information: M-Pesa transaction references, bank transfer details, or card information processed through our secure payment partners.
  • Order History: Details of meals and meal plans you have ordered, including dietary preferences and customisations.
  • Communication Data: Messages you send us via WhatsApp, email, or through the website contact forms.
  • Technical Data: IP address, browser type, device information, and cookies collected automatically when you visit platepoa.co.ke.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your meal delivery orders across Nairobi.
  • To communicate order confirmations, delivery updates, and support responses.
  • To personalise your experience, including meal plan recommendations based on your preferences.
  • To improve our website, menu offerings, and delivery operations.
  • To send promotional offers and newsletters (only if you opt in).
  • To comply with legal obligations and resolve any disputes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Delivery Partners: We share your name, phone number, and delivery address with our delivery team to fulfil your order.
  • Payment Processors: Transaction data is shared with M-Pesa or our payment gateway solely to process payments.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation in Kenya.

5. Data Security

We implement industry-standard security measures to protect your personal data, including encrypted data transmission (SSL/TLS), secure database storage, and restricted access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

The PlatePoa website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser. We use analytics tools to understand how visitors interact with our site, which helps us optimise content and performance.

7. Your Rights

Under Kenya's Data Protection Act (2019), you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with the Office of the Data Protection Commissioner if you believe your rights have been violated.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfil the purposes described in this policy. Order records may be retained for up to 12 months for accounting and support purposes. You may request deletion of your data at any time by contacting us.

9. Children's Privacy

PlatePoa does not knowingly collect personal information from children under 18 years of age. Our services are intended for adults. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Chat with us